There are several problems that could make your log on attempt fail:

• First, ensure the log-on domain in the login window is set to NETID. If it is set to something else, click the arrow to the right of the box and select NETID out of the list.
• If you still cannot log on, make sure caps lock is not on, and that you are correctly typing your user name and password.
• Finally, if you still cannot logon, you may have an issue with your UW NetID. There are two possible problems:
• It may be that you do not have a UW NetID or that your UW NetID is not authorized to use the computer. Please see Who is allowed to use the Access+ workstations? for more information.
• Your Computer Labs service may not be turned on. When you sign up for your UW NetID there are basic services that can be enabled for your account. To turn these services back on or see if they are enabled, go to http://uwnetid.washington.edu, log on with your UW NetID and password, and check the status of your services (under Add or Change Services). If 'Computer Labs' is not turned on, simply check the box and your account should be authorized to use the Access+ workstations within a few minutes.

Any UW student, staff, or faculty with a UW NetID and who has 'Computer Labs' services turned on may use Access+ workstations. This service is generally available to all students who pay the Student Technology Fee. Visiting Faculty and Scholars may get access if their departments sponsor them. UW Alumni do not have access. For more information, please contact help@u.washington.edu.

At present, we have a total of 279 Access+ workstations located as follows:

• Suzzallo Ground Floor (Microform and Newspaper Collections, and Government Publications):
• 21  Workstations located in MicNews, in the Octagon outside GovPubs, and several on tables to the north east of the GovPubs reference desk.
• Suzzallo First Floor:
  
• 29 Workstations located in the Octagon and along the window bays to the north east of the Suzzallo Reference desk.
• Suzzallo Third Floor (Periodicals):
  
• 20 Workstations located along the wall on either side of the Suzzallo Periodicals desk.
• Allen Library South (Natural Science Library Ground and First Floors):
  
• 27 Workstations located on the Ground Floor near the Natural Sciences reference desk and in the 1st Floor mezzanine in front of the elevators.
• Allen Library North (Ground Floor - Lobby Area - Information Desk):
  
• 25 Workstations located in the south pinwheel, half of the north pinwheel, and all the workstations on the northwest wall.
• Odegaard Undergraduate Library:
  
• 52 Workstations located on the 1^st floor
• Architecture & Urban Planning Library:
  
• 4 Workstations
• Social Work Library:
  
• 13 Workstations
• Drama Library:
  
• 6 Workstations
• East Asia Library:
  
• 8 Workstations
• FosterBusiness Library:
  
• 41 Workstations
• Engineering  Library:
  
• 14 Workstations
• Fisheries-Oceanography Library:
  
• 19 Workstations
  
  

The intent of the Access+ project is to enhance computing services available to students in the Libraries and to leverage the University's financial resources by using Student Tech Fee (STF) funding. There are two reasons the Access+ PCs are restricted. First, STF-funded equipment must be used by current UW students, UW faculty, and UW staff only. Second, the UW campus license for Microsoft Office software limits it to academic use by UW users.

A portion of the Libraries public workstations will remain available for those outside the University of Washington academic community to use in finding library-related information resources.

You have several options available to you for saving your work when you work on Access+ workstations:

• Secure FTP: The link to Secure FTP can be found on the desktop, in the main start menu, and in the Program Files Menu under UWICK Applications. If you launch the program, enter your UWNetID and the host your email is on (Dante or Homer), it should ask for your password, then give you a window into which you can drag and drop your files. This will store the file on the UW's large clustered file and mail servers.
• CD-R or CD-RW: Writing files to a CD in Windows XP is very similar to writing files to a floppy disk. Put your disk in the computer, drag and drop files onto the CD icon under My Computer, then click the bubble that pops up informing you there are files to burn or click the 'Write these files to CD' button in the Explorer window. You can purchase blank CD-R/RWs at the UW Bookstore and at the Odegaard Copy Center.
• Removable media (USB Flash Drive): This storage options work like they would on a standard computer. You should be able to save your file to the desktop or your My Documents folder, then drag the file onto the icon for the USB Flash Drive (after you have plugged in your own USB Flash Drive) and release it to copy it to the disk. We take no responsibility for lost or damaged data.
  
  

The Access+ workstations are configured to provide as much freedom and accessibility for you to do your work while also minimizing the amount of time it takes to maintain the computers in a working state. This means that you have the ability to write files to the hard drive and any removable media, but are restricted from installing any programs anywhere outside of your personal home directory. Of course, you can download anything you like to the computer's hard drive. However, the only case where you will be able to install a program is if the program can run from your home directory and does not require any kind of system registry entries to run.

The Access+ workstations provide at least three options for checking your UW email:

• WebPine: WebPine is a web-based email client available to all UW students, faculty, and staff. It can be accessed through an Access+ machine by clicking "E-Mail", then by clicking "UW Webpine", or it can be accessed by opening any web browser (such as Internet Explorer) and going to http://webpine.washington.edu.
• Pine: Pine is a text-based UNIX email client. It can be accessed by opening an SSH session to either Dante (for students) or Homer (for faculty and staff), then launching pine.
• Outlook Express: Outlook Express (OE) is a graphical desktop email client. It can be accessed from the Programs directory of the Start Menu. OE is set up to automatically configure the correct information for you to connect to your UW Email account when you login. Simply launch the program, select UW Email from the account listing on the left, and then enter your UW NetID password to get to your email.
  
  

To send an attachment in WebPine and Outlook Express, click the 'Attach' or 'Insert' button when you compose a new message. You should then be presented with a file navigator to select the file you want to attach. Select the file, then compose your message and send.

Sending attachments with pine involves an extra step. You will need to upload the file you want to attach via Secure FTP (see the Secure FTP FAQ for more information) to your email account, then compose a new message in Pine and press Control Key + T while the cursor is in the 'Attachment' field to be presented with a list of the files in your home directory you can attach.

To view an attachment in WebPine or Outlook Express, click the attachment as it is presented to you in the body of the message.

To view an attachment in Pine, first save it to your home directory (which stores the file on the UW servers), then download the attachment to your Access+ workstation using Secure FTP (see FAQ on storing files).

Every Access+ workstation is equipped with the Microsoft Input Method Editor to allow for text entry and editing in multiple languages. To change to a different language, select the application that you want to enter text in, then click the blue box in the lower right corner of your screen that says 'EN' and select the language you want to use. If the language you want to use is not there, you can install the language you want from the 'Options' dialog.

While English is the default language on the Access+ workstations, web pages and Microsoft Office documents that are in other languages should automatically detect and display the correct language.

Every Access+ workstation is configured to print to the nearest black and white printer, as well as the Copy Center and Computing Commons printers in OUGL which include draft, special forms, color, and plotter printing.

The Access+ workstations have a total of 8 USB ports available for use with any kind of USB devices you may wish to use. While we don't intentionally restrict your use of any specific USB devices, it may be the case that your USB device will not work because it requires special software to run or the modification of system level drivers. Essentially, if you plug your USB device into an Access+ workstation and it works, then you are free to use it, but if it does not work, then the device cannot be configured to work without Administrator-level access.

Since all the Access+ workstations are located in libraries, which are not necessarily staffed with computer support personnel, clients have three options for getting technical support:

1. The first, and probably best option for support is to go to the nearest general-access lab in OUGL or Mary Gates Hall. The computer support staff there are trained to answer any questions you might have.
2. If the nearest general-access lab is too far, you can fill out our online support form at http://depts.washington.edu/sacg/services/virtualhelpdesk/feedback.php or send email to catalysthelp@u.washington.edu. You should receive an answer within 2 working days.
3. The last option is to go to any nearby library staff and ask your question. This option should be your last resort because the library staff are not trained technical support and they will most likely refer you to the labs or to the online form for an answer. However, sometimes the library staff may know the answer to your question and may have the time to answer it. In the end, they are not designated technical support for Access+ and clients should not expect library staff to answer those questions.